Temporary IT Support Technician MOVEUP

Job Title: IT Support Technician

Employment Type: Temporary Full-Time

Reporting to: IT Manager

Category: 6 ($41.86 hourly / $2930.20 biweekly)

Starting: August 2026

Location: Onsite, BCNU Burnaby office

This position is responsible for the ongoing maintenance and security of the centralized and multi‑station network system of the BCNU offices.

• Use initiative to predict, prevent, and troubleshoot issues related to technology systems.
• Provide ongoing support and maintenance of all computer systems.
• Configure and install software and hardware systems for over 530 users.
• Assist with design, implementation, training, and ongoing support for all software systems (including MS Office and LOB applications).
• Perform ongoing maintenance of essential system infrastructure, including antivirus, network, email, and system security.
• Work as part of the technology team to provide support for a variety of technology systems, including but not limited to email, phones, mobile access, document management, and membership database.
• Communicate with management on technology issues; ensuring systems perform as expected.
• Maintain up‑to‑date knowledge of new software and applications, assessing computing needs and researching technologies to meet them.
• Work with users to assess their computing needs and assist by researching technologies to meet those needs.
• Research hardware and software solutions as required.
• Write simple user manuals and instruction sheets.
• Prepare and deliver technology training courses for staff and elected officers if required.
• Explore integration offerings to maximize interoperability between diverse systems, including API, database, and reporting capabilities.
• May be assigned work from other departments as required.

• Advanced knowledge of computer operations, encompassing hardware, operating system, and other software.
• Intermediate knowledge of network troubleshooting (Wireshark, putty and other utilities).
• Intermediate knowledge of web and mobile technologies, including but not limited to HTML, CSS, and Java script.
• Strong software skills using Microsoft Windows and the Office suite.
• Experience with cloud solutions, including Office 365. Experience with Zoom and Box is an asset.
• Ability to exercise independent judgment while still working in a team‑oriented, collaborative environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize, manage time, and prioritize in a high‑pressure environment.
• Good analytical and problem‑solving abilities.
• Keen attention to detail.
• Strong customer service orientation.

• Completion certificate from a recognized institution in Computer Systems, with ongoing upgrading and training, plus four years of work‑related experience in an IT role.
• Microsoft and other certificate is an asset.
• Equivalent combination of training and experience may also satisfy prerequisites.

• Competitive compensation.
• Education and professional development opportunities.