Microcomputer Support Specialist ; Multimedia

Overview

This position works in IT Multimedia Administration. This is technical and operational work in the provision of first level user support and problem resolution services to the organization.

• Responds to user calls; investigates and resolves first level software and hardware problems on multimedia computers and audiovisual systems supporting meeting rooms and collaboration spaces; assesses problems and develops or assists users to develop possible solutions; refers more complex, major and unresolved software problems and hardware malfunctions to vendor or technical specialist, follows up on such matters, as required; installs, configures and distributes system updates and new software applications;
  
  installs, configures, and connects computer supporting audiovisual components; tests software applications, special programs, and new equipment and provides operational support, setup and troubleshooting for broadcast and live event environments; establishes and maintains liaison with users and provides guidance, advice, assistance and informal training to same regarding the use of various application software and enterprise systems as well as multimedia, video conferencing, and presentation technologies;
  
  keeps abreast of developments in corporate standards, application software, utilities and support; maintains, reviews and updates asset inventory data; assists in the development of user aids, multimedia procedures and scripts.
• Performs related work as required.

• Completion of a one year certificate program in computer sciences or related discipline (multimedia and broadcast) at a technical institute or community college, plus sound related Audio-visual experience; OR an equivalent combination of training and experience.
• Considerable knowledge of the practices and procedures used in the installation and operation of computer equipment and software applications (room control, video conferencing equipment and platforms, PA systems) as related to the work performed; and corporate standard applications and operating systems (Windows and macOS, Microsoft Teams and Microsoft Teams Rooms); problem definition and solution techniques applicable to the work performed.
• Ability to investigate and resolve routine AV and PC, software, hardware and network problems and to liaise with vendor representatives and technical specialists on the more complex problems.
• Experience with an IT Service Management System and ITIL V4 or CTS (Certified Technology Specialist) certification is an asset, along with Crestron, Extron, or Biamp certifications.
• A valid Driver’s License for the Province of British Columbia is required.

70 hours bi-weekly;
Monday to Friday 8:00AM - 4:45PM (Mutual agreement Monday to Friday 7:00AM
-8:00PM).