IT Service Desk Analyst II

Position: IT Service Desk Analyst II Beem Credit Union
Transform your technical support expertise as an IT Service Desk Analyst II at Beem Credit Union in Burnaby, BC. Focus on advanced troubleshooting and user support while optimizing systems for excellence.

Beem Credit Union seeks a dedicated Service Desk Analyst II to enhance its technology infrastructure and user experience. This senior role encompasses diagnosing intricate IT issues and leading proactive initiatives to improve system reliability. You'll work as a mentor for junior staff and guide best practices within the team.

Key Responsibilities:

• Lead high-impact IT support responses and troubleshooting

• Implement systems monitoring and performance optimization

• Develop user training materials and workshops

• Document incidents and escalate issues as needed

• Mentor and share knowledge with junior team members

Requirements:

• Bachelor’s degree in Computer Science or related field

• 3-5 years in lead service desk roles

• Proven experience in cloud-based platforms

• Strong analytical skills for resolving technical incidents

• Excellent communication abilities for diverse audiences

Play a crucial role in Beem's commitment to financial wellness through technology while ensuring seamless user support.
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