Technical Account Management at Fortinet

Elevate your professional journey as a Technical Account Manager at Fortinet, where you will provide dedicated technical support to our customer base. Develop your expertise in network security within a progressive company.

As part of Fortinet, you will be responsible for offering comprehensive technical assistance to customers, shaping their experience with our products. Your analytical skills will be crucial in analyzing configurations and network data, educating customers, and implementing best practices.

This role offers an enriching environment for personal and professional growth.

Key Responsibilities:

• Analyze and recommend changes to network configurations

• Provide installation and configuration support to customers

• Manage technical inquiries through direct communication

• Execute regular status calls and maintain customer relations

• Create documentation for troubleshooting best practices

Requirements:

• Five years of experience in related fields

• Expertise in network security concepts and routing

• Strong skills in scripting and Windows server applications

• Excellent communication and customer service capabilities

• Travel readiness for client engagement

Thrive at Fortinet and play a key role in delivering exceptional security solutions to our valued customers across the Americas.
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