Advanced Technical Support at Fortinet

Position: Advanced Technical Support Role at Fortinet
Become an Advanced Technical Support Specialist at Fortinet and drive customer satisfaction through expert troubleshooting and guidance. Focus on core networking/security products and solutions.

As part of the Fortinet team, you will be crucial in resolving customer issues through analysis and education. Your responsibilities will include collecting system information, recommending corrective measures, and providing insights based on technical documentation. Engage with clients to guide them through challenges, and ensure successful case management from start to finish.

Key Responsibilities:

• Conduct basic troubleshooting on Fortinet products

• Analyze customer configurations and recommend improvements

• Educate clients on networking and product usage

• Reproduce issues in lab settings for resolution

• Manage technical escalations and communication with customers

Requirements:

• Experience in technical support or system administration

• Expertise in operating systems:
Windows, OSX, Linux

• In-depth knowledge of TCP/IP and security solutions

• Excellent troubleshooting and verbal/written communication skills

• Relevant bachelor's degree or equivalent experience

Utilize your skills in a dynamic environment at Fortinet to enhance customer experience and product reliability.
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