Fortinet Cloud Escalation Specialist

Fortinet seeks a Cloud Escalation & Post-Sales Dev-Ops Specialist in Burnaby, driving improvements in customer interactions and virtualization. Use your technical skills to troubleshoot and support cloud deployments effectively.
In this specialist role, you will resolve escalation tickets, build test environments, and reproduce customer issues related to Fortinet products in VM/Cloud settings. You will also identify common issues and develop solutions through collaborative efforts with teams. Continuous professional development in best practices is expected.

Key Responsibilities:

• Troubleshoot and resolve support tickets from other teams

• Reproduce customer issues in controlled environments

• Help document common problems and train teams

• Identify configurations that affect system performance

• Collaborate with product teams for improvements
Requirements:

• Proficient in virtualization technologies such as Citrix Xen

• Strong analytical mindset for troubleshooting challenges

• Excellent communication skills for interface with stakeholders

• Data center experience guided by ITIL principles

• Familiarity with firewall concepts and networking
Harness your expertise to make a significant impact on Fortinet's cloud customer engagements and product development.
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