Senior IT Business Anaylst

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich.

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At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the

many communities that we proudly serve.

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are seeking a proactive and results-driven Senior IT Business Analyst to join our Technology Services PMO team. This is an exciting opportunity to contribute to meaningful public safety initiatives and support enterprise-level operational improvements.

In this role, you will be responsible for conducting thorough analyses of business requirements and translating them into technical specifications, using a structured business analysis approach for each initiative. You will work closely with key stakeholders to identify business needs and gather detailed requirements, develop project plans, analyze as-is and to-be states, prepare a variety of documentation and providing on-going support for services, programs and enterprise applications.

With a focus on relationship management, you will work in close collaboration with key stakeholders and partners, managing interactions with various groups whilst problem solving numerous issues at the same time.

We are looking for someone with an analytical mindset who can determine business and technical requirements, define solutions, identify and recommend process improvements to enhance efficiency and effectiveness.

• Partner with key stakeholders to define business objectives, assess project feasibility, and align outcomes with organizational and departmental needs
• Engage with stakeholder to gather details business requirements, document processes, and translate into clear functional specifications for technical team
• Support initiatives to standardize and enhance core IT operational processes, including:
• Problem & Incident Reporting:
  Develop and document consistent reporting processes, naming conventions, and tools (e.g., SharePoint, Service Now) for tracking incidents and root cause analyses
• Data Centre Operations:
  Define requirements for asset tracking, access control, capacity planning, and environmental monitoring in alignment with ITIL Facility & Capacity Management
• Patch Management:
  Collaborate with stakeholders to define patching schedules, rollback strategies, risk criteria, and KPIs by system type, aligned to ITIL Change and Release Management practices
• Operational Level Agreements (OLAs):
  Develop, document, and maintain OLAs across infrastructure, applications, and support tiers to ensure clear accountability and alignment with SLAs
• Serve as a primary point of contact between business partners and Technology team, ensuring clear communication and understanding of requirements and proposed solutions
• Facilitate cross-functional collaboration across technical and non-technical teams to support project goals, ensure alignment, and manage stakeholder expectations
• Provide ongoing support to governance processes such as CAB (Change Advisory Board) and Problem Review Boards by preparing dashboards, metrics, and reports
• Create and maintain essential documentation, including business requirement documents, use cases, process flow diagrams, and regular status updates
• Continuous improvement and innovation by staying current with industry standards and emerging technology to propose innovative solutions that support business growth and improve efficiency

• A motivated and…