IT Technical Support
Job Description & How to Apply Below
Join Netdigix Systems as an IT Technical Support Specialist in Burnaby, British Columbia. This full-time role is key to providing efficient support and resolving IT issues for clients.
As an IT Technical Specialist, you will handle first-line support, ensure systematic issue triage, and maintain professional client interactions. Working within a team, you will be responsible for correctly documenting tickets and understanding the impact of actions on service delivery.
Key Responsibilities:
• Provide Level 1 support for workstation and user issues
• Triage issues and escalate appropriately to senior staff
• Document all work within Connect Wise Manage clearly
• Maintain structured execution of tasks respecting client impact
• Support onboarding processes and workstation configurations
Requirements:
• 1-2 years of experience in IT support, MSP is a plus
• Knowledge of Windows OS and Microsoft 365 applications
• Basic understanding of networking and security tools
• Strong attention to detail and documentation abilities
• Commit to following established processes and protocols
Drive client satisfaction through effective support and process adherence at Netdigix Systems.
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