IT Helpdesk Second-in-Command at Kandor

Join Kandor Management as an IT Helpdesk 2IC, a hands-on technical support role with leadership responsibilities. Contribute to resilient infrastructure while providing exceptional support across a multi-company environment.

In this vital IT leadership role, you will serve as the deputy to the IT/TSD lead, ensuring continuous operations during their absence. Responsibilities include mentoring junior staff, coordinating ticket queues, and improving support documentation. You'll play a crucial role in orchestrating technical assistance and maintaining systems that keep our teams running smoothly.

Key Responsibilities:

• Act as second-in-command for IT/TSD lead

• Mentor junior helpdesk staff on complex issues

• Coordinate team's ticket queue and daily workload

• Answer support requests via phone, email, and tickets

• Maintain TSD documentation and knowledge base

Requirements:

• Proven IT helpdesk or technical support experience

• Experience mentoring or guiding junior staff

• Strong knowledge of computer hardware and software

• Excellent communication and customer service skills

• Familiarity with help desk ticketing systems

Enhance your career while supporting Kandor's mission of safety and service excellence.
#J-18808-Ljbffr