Senior IT Service Technician at Smartt

Join Smartt as a Senior IT Service Technician and elevate your tech expertise while assisting clients. This hybrid role focuses on managing IT needs, troubleshooting, and mentoring.

The ideal candidate will thrive in diverse environments, engaging with clients to deliver exceptional support. You'll deploy, configure, and manage IT infrastructure while growing into a T Shaped Professional. If you love technology and making an impact, this role is for you.

Key Responsibilities:

• Provide hands-on support for hardware/software issues

• Manage day-to-day IT client accounts and create quotes

• Automate, optimize, and scale IT services and documentation

• Mentor junior team members while transitioning tasks

• Monitor emergency support requests within SLA guidelines

Requirements:

• Bachelor's degree in Technology or similar

• 2+ years of relevant IT experience

• In-depth knowledge of VPN, firewalls, and cloud configurations

• Excellent communication and interpersonal skills

• Valid BC driver's license for commuting

This position combines technical challenge and client interaction, ideally suited for someone passionate about technology.
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