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Job Description & How to Apply Below
The Technical Trainer provides product and technical training support to internal and external customers. Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support.
Position Responsibilities
Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
Work with subject matter experts to develop or enhance curriculum as required
Prepare training facility and lab prior to training classes
Maintain training material inventory at assigned location
Maintain training facility standards, including equipment and tools
Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
Provide training support, including communication, promotion and coordination of product and technical training
Act as a liaison between sales, product marketing, service, and training
Assist at educational or industry conferences; ability to present at conferences
Perform additional projects/duties to support ongoing business needs
Audit technical trainers 1&2 and experienced independent trainers
Nature & Scope
Applies advanced knowledge of job area typically obtained through advanced education and work experience
Manages projects and processes while working independently and with limited supervision
Coaches and reviews the work of lower-level professionals
Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
Knowledge & Skills
Experience training in the technical service field
Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
Knowledge of HVAC products and controls
Knowledge of management systems is a plus
Proven track record of success in service and customer service
Excellent written and verbal communication skills
Excellent presentation and facilitation skills
Ability to interact with students of varied backgrounds
Ability to effectively present information and respond to questions from management, students and customers
Ability to interact effectively with internal and external customers; builds long‑term business relationships; represents the Company’s brand to all customers
Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
Ability to write reports, business correspondence and develop course curriculum
Ability to anticipate and solve practical problems and resolve issues
Customer focus – proactively finds ways to exceed customer needs
Detail-oriented, well organized
Ability to work in a team environment and take initiative individually
Ability to apply good judgment, strong work ethic, and integrity on the job
Experience
8+ years of experience with HVAC installation, commissioning, service and maintenance
8+ years facilitating product and technical training
Education/Certification
HVAC degree or certification
Bachelor’s degree in Engineering, or related field, preferred
People Management:
No
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Reports To:
MANAGER, TECHNICAL TRAINING
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
The Company will comply with all federal and state regulations and statutes about individuals with disabilities.
Travel Required
Yes. 20% to 50% travel.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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