Manager, IT Systems

Overview

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates across Canada (excluding Quebec). If you are local to one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to be in office a minimum of two days per week for our Anchor Days.

This is a new role.

• Own and drive the technical roadmap for IT Systems integrations and automation—identifying where we can eliminate manual work, reduce operational risk, and accelerate the velocity of Clions across the globe.
• Partner with teams and departments across the organization to understand their bottlenecks and pain points, translating them into well‑scoped automation and integration projects.
• Set and maintain the technical standards for how the team builds: code quality, Git Ops practices, Infrastructure‑as‑Code, CI/CD pipelines, and reliable service delivery.
• Serve as a key escalation point and technical sounding board for your team as they design and implement complex integrations across SaaS platforms, internal services, and custom‑built solutions.
• Manage vendor relationships for the tools your team owns and depends on, including procurement, renewals, security reviews, and contract escalations.
• Collaborate closely with other IT leads—Services and beyond—to ensure consistent delivery and a cohesive experience for Clio employees globally.
• Contribute to department‑level planning, headcount strategy, and budgeting for the IT Systems function.
• Lead, hire, and develop a team of integrations and automation engineers, creating an environment where your team does their best work through coaching, feedback, and clear expectations.

• Proven experience leading a team of systems, platform, or integration engineers in a technical people‑management role.
• Hands‑on background in IT systems engineering or development—you understand how integrations, automation pipelines, and SaaS administration actually work, and can set a credible technical bar for your team.
• Familiarity with MDM platforms (FleetDM, Kandji, InTune) and endpoint management concepts.
• Practical familiarity with the tooling your team will own: iPaaS platforms (Workato, Okta Workflows, or similar), Infrastructure‑as‑Code (Terraform), cloud infrastructure (AWS), and CI/CD tooling (Git Hub Actions, Buildkite).
• Experience administering and integrating core SaaS platforms such as Google Workspace, Okta, Slack, and others common in a modern enterprise environment.
• Comfort working across API standards (REST, GraphQL) and authentication mechanisms—enough to guide technical design and review your team’s work meaningfully.
• Strong cross‑functional collaboration skills: you know how to build trust with stakeholders outside IT, translate ambiguous problems into well‑defined projects, and communicate progress clearly.
• Experience with hiring, performance coaching, and developing engineers at different levels of seniority.
• Ability to balance strategic thinking with operational discipline—you can set a roadmap and also ensure your team ships reliably.
• Serious bonus points if you have:
  • Experience in a high‑growth SaaS or technology company where the pace of change demanded rapid iteration and strong prioritization.
  • Experience contributing to or leading a migration, consolidation, or integration effort at a company that has undergone an acquisition or significant organizational change.

Competitive, equitable salary with top‑tier health benefits, dental, and vision insurance. Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office minimum twice per week. Flexible time off policy with an encouraged 20 days off per year. $2000 annual counseling benefit, RRSP matching and RESP contribution. Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
The expected salary range for this role is $151,600 to $227,200 CAD, with separate salary bands for other regions based…