Technical Project Manager at Fortinet

Fortinet seeks a Technical Project Manager to oversee pre-and post-sales tasks, liaising with R&D, Sales, and Customer Support.

Your role will center on managing critical customer escalations.

This individual contributor position demands a blend of technical support experience and project management skills. You will track project developments, handle sensitive escalations, and ensure timely solutions for customer feature requests. Your ability to maintain communication and professionalism will be key to this role's success.

Key Responsibilities:

• Address customer escalations effectively

• Work closely with Sales and Support teams

• Monitor project timelines and deliverables

• Assess urgency in field requests and respond accordingly

• Exhibit solid written and verbal communication skills

Requirements:

• Bachelor’s degree in Engineering or related technical discipline

• Experience in project management or QA roles

• Familiarity with networking technologies like VPN and firewalls

• Self-motivated, detail-oriented approach

• Strong judgment and decision-making skills

Utilize your technical expertise to excel at Fortinet as their Project Manager.
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