IT Multimedia Support Specialist
Job Description & How to Apply Below
Join our IT Multimedia Administration team as a Microcomputer Support Specialist
2. Your expertise in problem resolution and user support will enhance our collaborative environments.
In this role, you'll provide essential first-level support for multimedia computers and audiovisual systems, ensuring a seamless operational experience. As you assess and resolve software and hardware issues, you’ll assist users in finding solutions and refer complex matters to specialists. Your responsibilities will also include setting up and maintaining audiovisual components and developing user guides to improve service delivery.
Key Responsibilities:
• Investigate and resolve multimedia computer and AV issues
• Install and configure new software applications and updates
• Provide troubleshooting support for live event operations
• Maintain liaison with users for training and guidance
• Develop and update asset inventory and user aid documentation
Requirements:
• Completion of a relevant one-year certificate program
• Considerable knowledge of multimedia and computer systems
• Ability to solve routine networking and hardware problems
• Experience with IT Service Management Systems is a plus
• Valid British Columbia Driver’s License required
Support users effectively and contribute to our multimedia initiatives as an IT Multimedia Support Specialist.
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