Job Description & How to Apply Below
Become an IT Support Analyst with Specsavers in Mississauga, ON, blending in-person and remote support. You'll provide top-tier customer service, assisting colleagues with IT incidents daily.
This hybrid role requires three days in-office to start, giving you hands-on training and integration into our team. You'll support users across retail stores and our Mississauga office while working on impactful projects. Bring your Tier 1 and Tier 2 support experience to this dynamic IT Service Desk team.
Key Responsibilities:
• Offer support via email, tickets, and phone daily
• Provide desktop support in Mississauga and remotely
• Maintain and troubleshoot hardware and software applications
• Configure and support laptops, mobile devices, and VC systems
• Troubleshoot network and infrastructure issues
Requirements:
• 1-2 years of Tier 1 and 2 desktop support experience
• Knowledge of Windows 11 and Apple macOS
• Proficient in Microsoft 365 services
• Experience with Microsoft Entra networking
• Strong customer service and communication skills
Elevate your IT career by joining the Specsavers team, where you'll enhance the end-user experience and improve IT services.
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