Technical Support Lead at Kandor
Job Description & How to Apply Below
Become the IT Helpdesk 2IC at Kandor Management, ensuring seamless support services while leading initiatives to enhance team efficiency. This role focuses on technical support and mentoring.
As the Technical Support Lead, you will assume key responsibilities in the IT department, acting as a deputy to the IT/TSD lead. This includes troubleshooting complex issues, guiding junior staff, and maintaining a smooth workflow within the helpdesk. Your ability to coordinate effectively with stakeholders will elevate the overall IT support service.
Key Responsibilities:
• Act as first point of escalation for urgent helpdesk issues
• Mentor and guide junior team members effectively
• Drive improvements in TSD documentation and systems
• Document all support requests in the ticketing system
• Perform routine maintenance on IT systems and devices
Requirements:
• Strong background in IT helpdesk support
• Experience mentoring junior staff is an asset
• Advanced knowledge of network and computer systems
• Proven communication and customer service aptitude
• Understanding of IT security principles and practices
This leadership role offers a chance to thrive in a collaborative, purpose-driven environment.
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