IT Support Specialist at HEU

Become an IT Support Specialist with the Hospital Employees’ Union in Burnaby, British Columbia. This six-month full-time role focuses on delivering exceptional technical support.

As a Helpdesk Technician, you will tackle first-level support, troubleshooting computer hardware, software, and network issues. This position demands strong communication and problem-solving skills, alongside a proactive and customer-centered approach under the direction of the IT department.

Key Responsibilities:

• Act as the primary contact for IT assistance

• Set up hardware for new and existing users

• Support audio/video devices in meeting rooms

• Address IT support requests and escalate as needed

• Keep precise inventory control of IT equipment

Requirements:

• Advanced knowledge of IT systems and Windows software

• At least two years of related helpdesk experience

• Excellent communication abilities

• Post-secondary education in computer technologies

• Strong troubleshooting capabilities

Leverage your IT skills at HEU, making a difference for their community-oriented workforce.
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