RingCentral Telecommunications Analyst at RB Global

Step into a challenging Telecommunications Analyst role at RB Global, with a focus on Ring Central UCaaS solutions. Optimize our global communications systems and enhance support for a diverse user base.

In this dynamic environment, your primary responsibility will be overseeing enterprise telephony, video, and unified communications services. You will employ your skills to drive operational improvements and provide technical guidance to business stakeholders. Your ability to balance hands-on administration with strategic project execution will be key to success.

Key Responsibilities:

• Oversee administration of telephony and collaboration services

• Manage incident responses and service requests in Service Now

• Optimize user provisioning and call routing strategies

• Lead initiatives for platform migrations and upgrades

• Collaborate with IT and business teams to enhance services

Requirements:

• Degree in Computer Science or Telecommunications

• 5+ years in supporting telecommunications environments

• Proficiency with cloud communications, especially Ring Central

• Solid grasp of networking concepts affecting voice quality

• Excellent customer service and troubleshooting skills

Drive the modernization of communication services as a Telecommunications Analyst focused on Ring Central at RB Global.
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