IT Support Specialist Desktop Services

Position: IT Support Specialist for Desktop Services
Join our team as an IT Support Specialist focused on Desktop Services. Manage inventory and deliver Tier 3 support while collaborating across departments to resolve tech issues.
We seek a self-motivated service-oriented professional with a solid background in advanced Windows 11 and Office/O365 support. In this role, you'll handle inventory management processes as well as manage critical helpdesk requests. Your attention to detail and effective communication will be key in addressing technical requirements and support inquiries.

Key Responsibilities:

• Track and log customer issues through resolution

• Document and maintain service request details

• Provide timely updates to customers regarding issues

• Ensure resolution through effective planning

• Serve as the primary escalation point for support inquiries
Requirements:

• Strong Windows 11 support experience

• Proficiency in Office/O365 applications

• Solid system administration knowledge

• Outstanding communication abilities in-person

• Time management and detail orientation
Enhance our team’s technical support capabilities through your expertise and problem-solving skills.
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