Product Support Specialist II

Become a crucial part of IBC Canada as a Product Support Specialist II! This hybrid opportunity merges technical knowledge with customer interaction, supporting HVAC clients daily.

Your role at IBC Canada focuses on delivering technical support for a range of issues faced by residential and commercial customers. With experience in mechanical systems, you will tackle troubleshooting tasks that involve boilers, heat pumps, and more. Excellent communication and a meticulous approach are key to guiding customers through their technical concerns.

Key Responsibilities:

• Provide technical assistance and problem-solving for clients

• Identify and troubleshoot mechanical issues through communication

• Support warranty processes and manage item returns

• Keep track of support inquiries in the CRM system

• Create and maintain troubleshooting documentation

Requirements:

• Experience in remote technical support

• Familiarity with CRM systems and MS Office

• Strong mechanical skills with effective communication

• Proven ability to resolve issues and manage time

• Detail-oriented with a commitment to ticket resolution

Support clients effectively and make a difference with your expertise at IBC Canada.
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