Technical Support Specialist Position

Position: Fortinet Technical Support Specialist Position
Become a Technical Support Specialist for Endpoint Solutions at Fortinet's Burnaby office.

Your role involves providing stellar service to customers while resolving technical challenges.

This expert position handles escalated support for partners and requires a robust understanding of Fortinet products, specifically Forti Client and Fortigate. Your responsibilities include troubleshooting, system analysis, and directing customers on network-related queries. Excellent problem-solving and communication skills are essential as you manage case resolutions and interact with various stakeholders.

Key Responsibilities:

• Troubleshoot core Fortinet products effectively

• Analyze system configuration and recommend actions

• Educate customers on networking concepts and product features

• Reproduce customer issues on lab equipment

• Ensure proper case escalation and follow-up

Requirements:

• Experience in a technical support role or system administration

• Deep knowledge of Windows, OSX, and Linux operating systems

• Solid understanding of TCP/IP networking

• Familiar with security products like IDS/IPS and VPNs

• Bachelor's degree in a relevant field is preferred

Enhance your career at Fortinet while supporting exemplary customer experiences in endpoint security.
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