Operations Application Support Specialist; Onsite

Operations Application Support Specialist (Onsite)

Kardium Inc., 155-8518 Glenlyon Parkway, Burnaby, British Columbia, Canada

Your opportunity

By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.

Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System – a revolutionary solution designed by our world-class technical team. The Globe System offers strong, unique, and customer-valued advantages over other treatments on the market, and leading physicians are already using it and helping to share our story.

We have obtained FDA approval and officially began the commercial launch of the Globe® Pulsed Field System. This is a pivotal and exciting time in our journey, as we bring this life-changing technology to patients!

As an Operations Application Support Specialist, you will have the unique opportunity to increase Operations efficiency by troubleshooting custom applications, assessing inefficiencies in application use, and driving continuous improvement projects.

Please note, this opportunity is an on-sitework arrangement, located in Burnaby, BC. Due to the nature of our manufacturing operations, this role involves arotating or variable schedule. Evening shifts and weekend coverage are part of the regular responsibilities. Candidates must be prepared to adjust their availability based on operational demands and support schedules. Occasional work on statutory holidays may also be required.

Meaningful work you will be a part of

• Support investigation and resolution of user-reported Operations issues (tickets).
• Conduct root cause analysis to prevent future incidents and improve efficiency.
• Maintain and manage troubleshooting guides on common issues
• Escalate critical incidents to appropriate teams for further investigation and resolution.
• Proactively communicate troubleshooting updates, priorities and resolutions.
• Collaborate with Business Application Engineers and Production leaders to provide feedback on application use and inefficiency.
• Support training and communications for new application releases.
• Assess whether proposed feature requests are the appropriate solutions to a problem.
• Support user acceptability testing of new tools and features.

What you bring to the team

Our Kardium team is smart, creative, and passionate about developing cutting-edge medical devices to help improve people’s lives. We work in a collaborative environment based on trust and respect. We understand that only by working together can we solve what was thought unsolvable.

You will be successful in this role because you possess these attributes:

• 2+ years of relevant experience in helpdesk or operations roles.
• Technical Diploma, or equivalent combination of education and experience
• Excellent communication and documentation skills.
• Strong problem-solving skills, a passion for finding the root cause of issues and a continuous improvement mindset.
• Ability to create process flows to show how applications are used in Operations workflows and highlight inefficiencies.
• Ability to quickly understand how custom applications and ERP systems work so that training and assistance can be provided.
• Excellent collaboration skills and ability to communicate complex issues across departments and functional teams.
• Flexibility and adaptability to take on additional responsibilities as appropriate.

Compensation

Kardium has listed the total cash compensation range (base salary + 5% Retirement Savings Plan contribution) that we expect to pay applicants for this role, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, and business or organizational needs. For candidates withmore or less experience than listed above, the pay range will be adjusted.

As…