Onsite Operations Application Support

Position: Onsite Operations Application Support at Kardium
Elevate operational efficiency as an Operations Application Support Specialist with Kardium in Burnaby, BC. This onsite role focuses on troubleshooting applications and enhancing operational performance.

At Kardium, you will play a critical part in improving the usage of custom applications within operations. With over two years of experience in helpdesk or operations roles, you'll conduct root cause analysis, manage troubleshooting guides, and escalate issues as needed. Your contributions will help support the launch of the Globe® Pulsed Field System, reinforcing Kardium’s mission against atrial fibrillation.

Key Responsibilities:

• Investigate and resolve user-reported Operations issues

• Conduct root cause analysis to prevent future incidents

• Manage troubleshooting guides for common user issues

• Escalate critical problems to appropriate teams

• Communicate updates and resolutions effectively

Requirements:

• 2+ years in helpdesk or operations roles

• Technical Diploma or equivalent experience

• Excellent communication and documentation skills

• Strong problem-solving and analysis abilities

• Flexibility for rotating schedules and shifts

Bring your technical skills and passion for continuous improvement to Kardium, transforming healthcare with innovative solutions.
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