IT Service Delivery Lead

About Our Client

Our client – Svante – is a rapidly growing clean energy technology company dedicated to making commercial-scale carbon capture and removal a reality.

As a purpose-driven organization, they are committed to accelerating the global transition to carbon neutrality. They are enabling global industries to play offense in the fight against climate change by empowering them with scalable, environmentally responsible carbon capture and removal solutions tailored to the unique challenges of each client.

Their growing success reflects not only their commitment to these goals but is also a testament to fostering a fantastic, people-first corporate culture.

Reporting to the Director of Information Technology, the IT Service Delivery Lead will be responsible for leading the delivery of enterprise IT services across service desk operations, infrastructure, networking, and operational technology environments. The successful candidate will ensure technology services remain reliable, secure, scalable, and aligned with business priorities while fostering a culture of continuous improvement.

This position combines technical leadership with service management, requiring someone who enjoys improving operational processes while remaining engaged with the underlying technology. The successful candidate will lead the Service Desk team, collaborate closely with infrastructure, cybersecurity, engineering, and project management teams, and serve as the primary escalation point for major incidents.

Key responsibilities include:

• Leading end-to-end IT service delivery across enterprise infrastructure, networking, and OT environments.

• Driving service excellence through IT Service Management (ITSM) best practices, including incident, problem, change, and request management.

• Monitoring service performance through KPIs, reporting, and continuous improvement initiatives.

• Chairing the IT Change Advisory Board and coordinating major incident response.

• Supporting Microsoft enterprise environments, including Active Directory, Azure AD, Windows Server, and Microsoft 365.

• Collaborating with infrastructure teams to support virtualization, networking, cloud platforms, monitoring solutions, disaster recovery, and business continuity initiatives.

• Working closely with project teams to successfully deliver technology initiatives while occasionally leading small to medium-sized projects.

• Developing documentation, operational standards, automation initiatives, and runbooks that improve consistency and efficiency.

• Building strong relationships with business stakeholders to ensure technology services meet operational needs and deliver an exceptional user experience.

The ideal candidate is an experienced IT service delivery professional who combines strong technical expertise with proven leadership capabilities. You are passionate about delivering exceptional technology services, improving operational processes, and developing high-performing teams. You thrive in collaborative environments where you can balance strategic planning with hands-on problem solving.

Qualifications include:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline (or an equivalent combination of education and experience).

• Seven or more years of progressive experience in IT infrastructure, operations, or service delivery.

• Demonstrated experience leading IT service delivery within complex enterprise environments, ideally with exposure to operational technology (OT) or SCADA environments.

• Strong experience supporting Microsoft enterprise technologies, including Windows Server, Active Directory, Azure, and Microsoft 365.

• Experience with virtualization platforms such as VMware and Hyper-V.

• Strong…