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Job Description & How to Apply Below
This role demands strong leadership and communication skills to oversee service delivery operations effectively. You will serve as the main point of contact for clients, aligning their objectives with our service capacities. Your focus on continuous improvement initiatives is vital for enhancing service quality and efficiency.
Key Responsibilities:
• Act as primary contact for client service needs
• Build strong client relationships for effective alignment
• Collaborate with internal teams for timely service delivery
• Monitor service performance against SLAs and KPIs
• Conduct regular service reviews to identify enhancements
Requirements:
• Bachelor’s degree in relevant field or equivalent experience
• 3-5 years in service delivery management
• Proven client relationship management success
• Strong leadership and team management skills
• Understanding of ITIL framework and service management tools
Drive exceptional service quality and continuous improvement as a leader in service delivery management.
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