IT Support Technician

• Location 206 - 3500 Gilmore Way,Burnaby, BC, V5G 4W7,Canada
• Base Pay $68,438.00 - $80,515.00 / Year
• Relocation Expense Covered No
• Employee Type Full-time
• Required Degree 2 Year Degree
• Travel 30%
• Manage Others No

• Email

Western Canada Marine Response Corporation is a Transport Canada-certified marine response organization responsible for providing marine spill response services along British Columbia’s coast. Our work is operationally complex, time-sensitive, and essential to protecting coastal communities, marine environments, and critical infrastructure.

We are seeking an experienced and capable IT Support Technician to support the administration, security, maintenance, and ongoing improvement of WCMRC's technology environment. This position requires sound technical judgment, strong problem-solving skills, and the ability to work effectively in both day-to-day operations and emergency response environments.

This position provides technical support to WCMRC employees and assists with the operation and maintenance of the organization's technology systems. With directions from the Director, Information Technology, the successful candidate will gain hands-on experience supporting Microsoft 365, infrastructure, networking, and end-user technologies while developing their technical skills & knowledge.

• Provide Tier 1-2 level support to end users and oversee access to applications.
• Provide training to staff on usage of newly implemented systems.
• Respond to technical issues and assist with troubleshooting and resolution of hardware, software, and infrastructure problems.
• Assist with maintenance, monitoring, and support of infrastructure systems under the guidance of senior IT staff.
• Ensure project documentation is complete and archived appropriately following project completion.
• Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems.
• Assist with the administration and support of Microsoft Active Directory, Microsoft 365, and related infrastructure systems.
• Foster positive communications within the organization, the department, and work teams from a technology standpoint.
• Participate in infrastructure projects (systems and networks).
• Identify and communicate ideas for improving software processes.
• Assist in other duties involving computer and network setup and operations.
• Primarily provide remote support but also provide on-site support as required.

WCMRC is an emergency response organization. Candidates must understand that our work is urgent, operationally dynamic, and often unpredictable. During a response, exercise, incident, or other operational requirement, shifts, schedules, reporting relationships, priorities, and assigned duties may change to meet organizational needs and to align with the Incident Command System structure.

This role requires flexibility, resilience, sound judgment, and a clear commitment to operational readiness, safety, accountability, and effective emergency response.

We are looking for a technically capable IT Support Technician who can work independently while knowing when to collaborate or elevate. The successful candidate will bring:

• Diploma, certificate, or equivalent education in Information Technology, Networking, Systems Administration, or a related field.
• Microsoft certification.
• 1+ years of previous and progressive technical support, IT help desk, or related experience.
• Demonstrated experience providing software application support including dealing with users, and working with computers, printers, and phones.
• Experience supporting Windows workstations, Microsoft 365, printers, mobile devices, or other business technology.
• Demonstrated interest in learning new technologies and developing technical skills.

We know that meaningful work is only part of the equation. That is why we offer a competitive and comprehensive total rewards package that includes:

• Competitive compensation with an incentive plan.
• 100% employer-paid benefits for you and your family.
• Generous and flexible work arrangements, including options for compressed work weeks.
• Defined Contribution Pension Plan (DCPP) to support your long-term financial wellness.
• Ongoing training and development opportunities to support personal and career growth.
• The opportunity to work alongside dedicated professionals…