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Job Description & How to Apply Below
As a Product Support Specialist II, you'll play a vital role in delivering exceptional support to commercial and residential clients. Your responsibilities include troubleshooting boilers, heat pumps, and various heating systems, providing comprehensive technical assistance, and managing customer inquiries through phone and email. Experience in mechanical systems is essential for tackling installation issues and ensuring customer satisfaction.
Key Responsibilities:
• Provide technical assistance for service, installation, and repair inquiries
• Identify and troubleshoot mechanical issues via phone and email
• Support customers through the warranty interpretation process
• Manage defective item returns for repair or replacement
• Document resolutions and track requests using CRM
Requirements:
• Hands-on experience in HVAC and plumbing systems
• Excellent verbal and written communication skills
• Advanced proficiency with CRM tools
• Ability to manage time efficiently on various tickets
• Prior experience in remote technical support roles
Bring your mechanical aptitude and problem-solving skills to our dynamic team in Burnaby while making a difference in customer experiences.
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