Bilingual Senior Workforce Manager Support Consultant​/Consultant; e) principal; e) en soutien à la gestion des

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you.

As a Senior Workforce Manager Support Consultant, you'll work closely with clients and internal team members to create important reports that meet our clients' business needs. This role involves using your analytical skills, collaborating with others, managing your time well, and taking responsibility for your work.

Each day, you'll work closely with clients to discover their business needs and help them find the best solutions that suit their specific requirements.

Service Delivery 's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace. Senior Workforce Manager Support Consultant for Time and Attendance plays a key role in growing ADP's customer relationships, client loyalty, creating positive defining moments while providing software and service support to ADP's Next Gen and Legacy clients.

This position seeks a dynamic individual who excels in comprehensive problem analysis and possesses a strong passion for executing strategic initiatives along with helping others grow. The ideal candidate will be driven to foster transformational change in processes and demonstrate proficiency in software support, effective communication, data review, quality assessment(s), BU collaborative efforts & associate training. Commitment to employee‑centric practices, a result‑oriented mindset, and alignment with ADP’s Mission, Vision and Values, as well as the principles of excellent service, are essential.

As with all roles within ADP, successful performance in this role will provide a host of additional opportunities for professional growth. We encourage candidates to consider their enthusiasm for contributing to the evolution and ongoing development of our frontline associates & partners. If your answer is YES, this role may be the perfect fit for you!

• Take the lead in client escalations.
• Be our client’s advocate within ADP. Take ownership of all issues raised by clients and see them through to completion.
• Manage risk, identify gaps, and develop solutions for large scale changes impacting HRTech and HRO Service clients.
• Proactively look into future issues and recommend steps to mitigate.
• Participate & comply with the 3/2 flexible work model.
• Demonstrate the ability to maintain an optimistic outlook even in challenging situations. Exhibits resilience and inspires others to overcome obstacles with a positive growth mindset.
• Document all activities through meticulous Service Request management.
• Engage with clients directly through virtual meetings and email correspondence.

• Proven track record for delivering superior customer service.
• Exceptional service request management.
• Excellent time management skills.
• Aptitude to learn new software applications.
• Strong influencing skills, interpersonal skills and organizational skills.
• Strong attention to detail.
• Strong communication – written and oral.
• 3+ Years of experience with ADP Time & Attendance products including ADP Workforce Manager and Enhanced Time.
• Quebec candidates:
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