Service Delivery Management in SOCaaS

Become a Contract Service Delivery Manager with Fortinet, focusing on SOCaaS operations. Lead customer interactions and enhance service delivery with strong management skills.

As a Service Delivery Manager, you’ll work within the Security Operations as-a-Service (SOCaaS) team. Your primary responsibility is customer management, including delivering proactive service improvements and managing project escalations. You will also ensure effective communication across teams and maintain documentation for better customer service quality.

Key Responsibilities:

• Oversee onboarding processes for SOCaaS clients

• Hold regular meetings to evaluate service delivery outcomes

• Manage service requests till resolution and escalate when necessary

• Liaise with internal teams regarding project-related issues

• Document processes and workflow improvements for customer benefits

Requirements:

• 3+ years in service management or related field

• Strong background in project management and reporting

• Familiarity with information security standards and frameworks

• Preferred experience with Fortinet solutions

• Degree in Information Technology or related discipline

Enhance customer engagement, lead service improvements, and ensure effective project management as a part of Fortinet's dedicated team.