Time Labour Management, Lead Implementation Specialist

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a TLM, Lead Implementation Specialist
, you will lead projects within and across our businesses by combining analytical and management skills to ensure their completion - on time, within scope, and within budget.

Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on.

As a result, your client satisfaction scores make you proud.

Ready to #Make Your Mark ?

• Time & Attendance Implementation:
  Set up ADP's HCM Workforce Now (WFN) system for clients by following a structured methodology. This includes analyzing their needs, designing the system, configuring it, testing to ensure everything works, and launching it for daily use.
• Technical Expertise:
  Provide technical support and guidance to clients and internal team members on time configuration, analysis, and testing.
• Training and Development:
  Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations.
• Project Support:
  Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.
• Risk Management:
  
  Identify and streamline critical issues to senior leadership as necessary. Develop and implement contingency plans to address potential project disruptions.
• Communication and
  
  Collaboration:
  
  Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery. Provide regular updates on project status, issues, and resolutions.
• Quality Assurance:
  Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
• Mentorship:
  Assist in mentoring and supporting less tenured team members in their technical development.

• 3-5 years of technical experience or related field.
• Effective communication: verbal and written skills in English.
• Excellent client management, and interpersonal skills.
• Ability to work as a mentor, be resourceful, and be a strong team player.
• Ability to organize, schedule, and facilitate effective meetings.
• Ability to multitask, probe, analyze, and problem-solve.
• Detail oriented and ability to follow-through.
• Strong organization, time management and prioritizing skills.

• Post-secondary education or related business experience.
• IT certification or technical background.

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being……