QA Lead - ServiceNow

Match Box is urgently seeking a QA Lead for a Service Now Implementation 12 month contract for our New Westminster public sector client. This is a hybrid role 2 days on site and 3 days remote

We're looking for a QA Lead to support testing on a Service Now implementation project. This is a 12-month contract role with possibility of extension, reporting to the Project Manager and working closely with the QA Manager and broader project team.

• Test strategy and test plans across all project phases
• Requirements‑to‑test traceability and risk‑based coverage
• SIT, functional, regression, end‑to‑end, UAT, and non‑functional testing
• Defect tracking, triage, and trend reporting
• Release readiness assessments and go/no‑go recommendations
• Test automation strategy (including Service Now ATF where relevant)
• Progress and quality reporting for project governance
• QA documentation, runbooks, and knowledge transfer for post‑go‑live support

• 5+ years of QA experience, including leading testing on enterprise software implementations
• Direct experience testing Service Now or similar enterprise SaaS/ITSM platforms
• Strong command of the full test lifecycle — strategy through release readiness
• Experience overseeing a third‑party implementation partner’s QA
• Experience running UAT with business stakeholders
• Experience coordinating testing across vendors, technical/operational teams, security/privacy, and governance groups
• Hands‑on test automation experience (UI, API, integration);
  Service Now ATF a plus
• Familiarity with tools like Jira, Azure Dev Ops, or Service Now Test Management
• Strong analytical and communication skills; able to lead a testing workstream and mentor others
• Preferred: ISTQB, Service Now CSA, or ITIL certifications

WCAG accessibility testing experience, Agile/Scrum delivery background, large enterprise or public‑sector experience.

Headquartered in downtown Vancouver and serving clients nationally, Match Box is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Match Box is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

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