Network Operator

Who We Are  Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
As part of the IT Infrastructure Services department, the Network Operations Centre (NOC) installs, maintains and supports the networking, Wi‑Fi, and phone systems for the University. Situated in the SFU Burnaby Data Centre, the NOC team also provides support for the electrical, cooling and building management systems used by both the SFU administrative and research computing systems.
About the Role  The Network Operator receives, prioritizes, responds to, and documents requests and trouble tickets related to data communication problems on the University's customized institutional network supporting 15,000 workstations and 100 computer servers for a community of 25,000, as well as voice systems, security systems, and 40 remote departmental computing environments on a switched broadband network connecting the University's three campuses and Data Centres.

The incumbent also monitors the security, infrastructure, and operation of the University's Data Centres; processes moves, additions, and changes to network connections and assists with moves, additions, and changes to servers and equipment; conducts network tests; troubleshoots first level network problems; configures switch ports; modifies network configurations; and maintains the safety, security, organization, and cleanliness of the Data Centres. The Network Operator is a member of a 24/7 coverage team covering day, afternoon, night, and weekend shifts.
The ideal candidate is detail-oriented and a technically adept professional with strong foundations in networking, troubleshooting, and operational support. Demonstrates excellent analytical and problem-solving skills, with the ability to diagnose and resolve issues in complex campus and data centre environments. Possesses solid knowledge of network infrastructure, Wi‑Fi technologies, network monitoring tools, and structured network cabling. Maintains a proactive, hands‑on approach and follows established procedures with precision.

Communicates effectively and collaborates well within team environments. Adaptable and dependable, with a strong commitment to service reliability, safety, and continuous improvement in a fast-paced operational setting. Able to participate in an on-call rotation for overnight and weekend support.
Full

Job Description
Qualifications  Two years of post-secondary education in Computing Science or Computing Technology including Cisco Certified Network Associate (CCNA) certification, Information Technology Infrastructure Library (ITIL) Foundation, and Certificate NORDX IBDN-700 Certificate, or equivalent. 3 years of directly related experience in a large Data Centre environment and/or large Network environment. An equivalent combination of formal education, certificate/program of study and experience is acceptable.
Excellent communication (both verbal and written) and customer service skills.
Excellent knowledge of Network Operating systems and IP Network Topology.
Excellent organizational, analytical reasoning, problem-solving, and diagnostic skills.
Demonstrated ability to perform physical work and use hand tools in a hands‑on environment.
Excellent knowledge of ITSM principles.

What We Offer  At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who…