Technical Account Manager Customer Success

Technical Account Manager opportunities at Vocantas combine customer support, product expertise, and adoption strategy in a remote Canada role. Support customers across time zones when urgent issues arise.

As a Technical Account Manager, you will partner with Account Executives to drive customer success after purchase. You will troubleshoot issues, manage escalations, lead Enterprise onboarding, and present insights during Quarterly Business Reviews. The role also includes identifying expansion opportunities, supporting renewals, and improving customer success processes.

• Serve as the first customer contact for portfolio issues
• Troubleshoot tickets and coordinate Support, Product, and Engineering
• Lead Enterprise onboarding milestones and adoption support
• Present usage insights during Quarterly Business Reviews
• Identify expansion opportunities and support renewal conversations

• 3–5 years in Technical Account Management or Customer Success
• Experience with in a B2B SaaS environment
• Strong communication, troubleshooting, and prioritization skills
• Experience managing escalations, onboarding, and adoption initiatives
• Ability to work cross-functionally and manage multiple priorities

Bring technical troubleshooting, customer relationship management, and adoption expertise to Vocantas customers across Canada.