Senior Client Service Representative

Full-Time | Permanent
Burnaby, BC | Onsite

Our client is looking for a Senior Client Service Representative within their Employee Benefits Division, who will play a key role in delivering exceptional service to our clients. You’ll act as a trusted advisor—supporting employee benefits coverage, administration, and ongoing client needs—while working closely with insurers, internal teams, and external stakeholders.

• Serve as the primary point of contact for clients, addressing benefit inquiries, challenges, and claims issues
• Work closely with insurance carriers to resolve issues efficiently and advocate on behalf of clients
• Proactively service accounts by anticipating client needs and keeping them informed of relevant updates
• Manage new client implementations and plan transfers, including master applications and employee enrollment documentation
• Handle plan amendments, pricing requests, and employee communication bulletins
• Prepare for and attend client meetings, ensuring timely and thorough follow-up on action items
• Deliver employee benefits administration training and employee education sessions
• Review group insurance contracts and booklets from insurance carriers and present them to clients

• LLQP and Life License (or willingness to obtain within six months of start date)
• 5+ years of experience in the employee benefits industry in a client-facing role
• GBA, RPA, or CEBS designation, or actively pursuing one
• Post-secondary education in Business Administration or a related field, or an equivalent combination of education and experience
• Strong relationship-building skills with clients and external stakeholders
• Intermediate to advanced proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills
• Proven ability to work effectively both independently and as part of a team

We invest in our people. From hands‑on coaching and mentorship to ongoing professional development, we’re committed to helping you succeed now and grow into what’s next. Your career here can open doors to a wide range of opportunities within the insurance industry and beyond.

• You’re proactive, organized, and thrive in a client‑focused environment
• You enjoy solving problems and advocating for clients
• You’re comfortable managing multiple priorities without losing attention to detail
  
  You value collaboration, knowledge‑sharing, and continuous learning
• You’re motivated to grow your expertise in employee benefits and build long‑term client relationships

• Company-matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable, flexible benefits for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative, and team‑oriented workplace
• Ongoing personal and professional development opportunities