Senior HCM Consultant, Partner Channel NAS

ADP is hiring a HCM Consultant, Partner Channel

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As an HCM Consultant, Partner Channel for Majors Canada, you will serve as ADP’s frontline, driving success and growth in this rapidly expanding business. You will be responsible for delivering high-quality, white-glove service to clients by managing inbound call volumes and offline cases with comprehensive technical expertise and end-to-end ownership. This role emphasizes providing tailored, technical solutions to enhance client satisfaction and drive success.

The HCM Consultant works closely with Solution Specialists, Group Technical Leads, and key internal stakeholders such as Relationship Managers and District Sales Managers, to ensure exceptional service and foster effective partnerships.

What you’ll do: Responsibilities

What you can expect on a typical day:

• Provide white-glove service by effectively handling inbound call volumes and managing offline cases, ensuring client needs are met with professionalism, efficiency, and technical expertise.
• Take full ownership of client cases from initiation through resolution, managing expectations and delivering timely and effective technical solutions.
• Leverage internal technical resources, including Solution Specialists, Group Technical Leads, and Beyond Payroll partners, to provide comprehensive and customized solutions that address clients’ HCM needs.
• Collaborate with key internal stakeholders and cross-functional teams to drive seamless service delivery and strengthen overall client partnerships.
• Utilize deep technical knowledge of Human Capital Management (HCM) systems and solutions to support clients, helping them overcome challenges and optimize their use of our products.
• Proactively identify opportunities to enhance service processes, optimize client engagement strategies, and case resolutions to support continuous improvement and effective knowledge sharing.

TO SUCCEED IN THIS ROLE: Requirements

• Proven experience as a HCM Consultant, Technical Specialist, or similar role, with a focus on managing inbound calls and offline case resolutions.
• Strong ability to own and manage complex, technical cases from start to resolution, with a commitment to delivering effective and client-focused solutions.
• Excellent interpersonal and communication skills, with the capability to collaborate effectively with internal teams and clients in a high-volume service environment.
• Deep knowledge of HCM systems and solutions, with the ability to apply this expertise to a diverse range of client needs and scenarios.
• A proactive, solutions-driven mindset dedicated to building strong client partnerships and ensuring client success.

Bonus points for these: Preferred Qualifications

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being.We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
• Knowledge to help you grow.Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Problem-solve.Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 

What are you waiting for? Apply today!