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Job Description & How to Apply Below
Drive customer satisfaction through your technical knowledge as a representative at FOX Factory. Engage with customers and resolve warranty issues effectively.
As a Technical Customer Service Representative at FOX Factory, you will take on a vital role in ensuring customer satisfaction. This position requires strong technical skills and the ability to communicate mechanical solutions clearly. Your responsibilities involve guiding customers through inquiries, and providing timely resolutions to enhance their riding experiences with our premium products.
Key Responsibilities:
• Handle customer requests across various platforms
• Communicate tuning requirements to maximize performance
• Analyze customer needs for service upgrades
• Utilize ERP systems to create service orders and track warranties
• Collaborate with teams to influence product development
Requirements:
• Minimum of 2 years’ experience in a technical support role
• Familiarity with bicycle suspension technologies
• Adept in using technical documentation and drawings
• Excellent customer relationship management skills
• Must be able to lift 50 lbs and stand for extended periods
Bring your problem-solving abilities and technical acumen to FOX Factory's dedicated team.
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