Customer Rep-Station

Responsibilities

Provide accurate information and assistance to customers requiring direct customer interface. Perform administrative duties necessary for efficient operations. Promote continued sales and generate potential incremental revenue where possible.

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of Fed Ex Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Must be able to lift 70 lbs and maneuver any package weighing up to 150 lbs with appropriate equipment.
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training.
• Must be able to operate in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem‑solving skills.
• Good negotiation skills.
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment.

Schedule:

Tuesday–Friday 12:30‑19:00, Saturday 09:00‑15:30. Pay transparency: $22.50 per hour.

Job posting date: 05/28/2026;
Job posting end date: 06/04/2026.

This job description is general in nature and is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, including completing and achieving minimum thresholds on any mandatory testing and training, operating in a PC Windows environment, maintaining annual accreditations where applicable, and working varying shifts based on business needs.

If the incumbent resides in Quebec, bilingual (French and English) ability is required. Applicants requiring driving must hold a valid driver’s license (e.g., Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to application. Candidates will be assessed by reviewing driver abstracts, interview performance, and any driver competency assessments administered.

At Fed Ex we value Taking Care of Each Other and are committed to being an inclusive employer that represents the diversity of our customers and the communities we serve. We foster respectful, safe, and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2

SLGBTQ+ communities to apply. Please let us know if you need accommodation during the recruitment and selection process. We will work with you to support your needs.