Parts & Procurement, Associate

Sales Full Time Burnaby, BC $45,000 - $52,000 CAD per year

Riada has been a trusted partner to mechanical contractors, engineers, and building owners across Western Canada for over 30 years. We represent some of the most respected manufacturers in HVAC, pumps, and hydronics, and our reputation is built entirely on the knowledge, reliability, and relationships of our people. Our team provides technical sales, application support, and parts and service for a curated portfolio of HVAC, pump, and hydronic equipment manufacturers.

We are not a distributor, we are a trusted technical partner, and that distinction matters in everything we do.

We are seeking a highly organized and dependable Parts & Procurement Associate to support the flow of parts, materials, and equipment across our service operations and project work.

This role supports the existing Parts & Procurement Team by supporting on the coordination of parts orders, shipping and receiving, supporting inventory management, and ensuring accurate documentation. You will work closely with manufacturers, contractors, service technicians, and Riada’s internal team to ensure the right parts are delivered accurately and on time.

Success in this role requires strong attention to detail, communication, and the ability to manage multiple priorities in a fast‑paced environment.

Riada is quickly growing and the scope of your duties and responsibilities may change. Riada is looking for you to contribute to a high‑performance team culture that prioritizes results, collaboration, and a shared commitment to delivering best‑in‑class customer service and experiences with our customers and partners.

• Process parts orders and coordinate with manufacturers and suppliers to confirm pricing, availability, and lead times
• Generate purchase orders and ensure accurate order entry, tracking, and follow‑through
• Support urgent and time‑sensitive parts requests from the Service team
• Maintain clear communication with internal teams on order status and delivery timelines

• Coordinate inbound and outbound shipments
• Arrange freight, courier, and delivery logistics based on urgency and job requirements
• Receive parts and equipment and ensure proper documentation and inspection
• Track shipments and proactively resolve delays, damages, or discrepancies
• Prepare parts for technician pickup, contractor delivery, or jobsite shipment

• Maintain an organized and efficient warehouse, storage, and staging area
• Track commonly used service parts and support restocking efforts
• Assist with inventory counts and continuous improvement of warehouse processes
• Ensure all parts are properly labeled, stored, and handled to prevent loss or damage
• Support safe handling of materials and equipment

• Support as a key point of contact for contractors and service partners regarding parts inquiries
• Provide clear and professional communication to both internal and external stakeholders
• Support service technicians with parts coordination, documentation, and follow‑up
• Work collaboratively with the broader Riada team to support project and service execution

• Maintain accurate records of purchase orders, packing slips, shipping documents, and warranty claims
• Ensure all parts transactions are properly documented for tracking and future reference
• Support continuous improvement of parts systems, processes, and supplier coordination

• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Ability to coordinate multiple orders, shipments, and priorities simultaneously
• Comfortable working in a warehouse/shop environment
• Ability to safely lift and handle materials and equipment (up to 50 lbs)

• Highly organized, dependable, and detail-oriented
• Strong communicator with both internal teams and external partners
• Proactive and solutions-oriented
• Takes ownership and follows through on tasks
• Thrives in a fast‑paced, hands‑on environment
• Takes pride in accuracy and operational excellence
• Co…