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Client Relationship Manager

Associate Vice President, Client Service Centre

Job in Burnaby, BC, Canada
Listing for: 019987 Hub International Insurance Brokers
Full Time position
Listed on 2026-01-01
Job specializations:
  • Management
    Client Relationship Manager
Job Description & How to Apply Below

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

Are you a seasoned insurance professional with a passion for leading a team?

We're looking for an Associate Vice President for our Client Service Centre who thrives in a fast-paced environment, enjoys a challenge and is excited about supporting a growing team and hitting targets!

Requirements

  • Minimum Level 2 General Insurance License
  • 5+ years of insurance experience
  • Strong leadership background with experience leading a team
  • Experience working in a contact centre environment is considered an asset

    • A Day in the Life

  • In partnership with the VP, develop and execute the annual business plan with a focus on Overall new business and business retention

    Exceptional client experience & client outreach

    Service model strategy

    Best practices

    Industry involvement

    Mentoring, training and development
  • Ensure consistent and effective application of insurer, HUB corporate policies and procedures as they apply to the business or to the employees
  • Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations
  • Execute strategies for continuous improvement of key performance metrics including

    Contact Center metrics such as: average speed of answer, service levels, abandon rates etc.

    New Client Acquisition Prospect Business Conversion Rate Outstanding Activities Renewal/Retention Accounts Receivable Division Profitability Customer Satisfaction Scores
  • Develop sales strategies including referral programs, inbound upsell and outbound dialing initiatives to drive revenue growth and customer acquisition
  • Assess market and identify current and prospective opportunities to obtain new clients; monitor business results and take appropriate corrective action when

  • necessary to ensure targets are met

  • Provide leadership, support and collaborate with other business areas as needed
  • Other duties and responsibilities as assigned

    • Where This Can Take You

    We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

    What We Offer

  • Competitive base salary
  • Company matching RRSP contributions
  • Tuition financing and career-related training and development
  • Customizable flexible benefits options for you and your family
  • Mental and physical wellness initiatives
  • A positive, collaborative and team-oriented environment
  • Ongoing personal and career development

    • Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
  • We want you to be INNOVATIVE and open to sharing your ideas
  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
  • You are a TEAM PLAYER who positively impact those around them;
    We MOTIVATE each other to GROW TOGETHER
  • You work with a high degree of INTEGRITY and ACCOUNTABILITY

    • If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our !

    Department Account Management & Service

    Required Experience:

    5-7 years of relevant experience

    Required Travel:
    No Travel Required

    We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

    Position Requirements
    10+ Years work experience
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