Assistant General Manager - Lower

Position: Assistant General Manager - Lower Mainland
Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest private sector owner and operator of recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more than 70 playing surfaces spanning Canada and the United States. From ice and court to turf and digital, we offer a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better.

Canlan Sports Lower Mainland is currently hiring an Assistant General Manager!
This position will be based out of the Scotia Barn location.

Salary Range: $72,000 - $78,000

The Opportunity
Reporting to the General Manager, the Assistant General Manager (AGM) partners closely with the General Manager to ensure the complex is run in a way that supports the annual operating plan and drives continuous improvement. The AGM provides strong day-to-day operational leadership across the complex's departments, steps in for the General Manager when needed, and helps build a team culture that exceeds company objectives.

This role provides direct leadership to the League Manager, Youth League & Program Manager, and Event & Community Coordinator, and is responsible for maximizing participation, customer retention, game deck and amusement games utilization, and program revenue — all while strengthening Canlan Sports' presence within the local community.

What You'll Be Accountable For

Sports complex culture, customer experience, and cleanliness

Operational efficiency and health & safety of customers and employees

Program and revenue growth across adult leagues, youth leagues, instructional programs, camps and clinics, birthday parties, stick & puck programs, tournaments and special events, and game deck utilization

You'll ensure programs are developed, marketed, sold, executed, and continuously improved to maximize participation, retention, and profitability.

Key Responsibilities

Support effective communication with stakeholders and help resolve conflicts as needed

Champion consistent delivery of Canlan Sports products and services through audits, standard operating procedures, and NPS scores

Recruit, select, and develop a strong complex leadership team

Support performance management, KPI setting, and corrective action processes

Contribute to strategic planning alongside the General Manager and Senior Management

Support payroll, accounts receivable, purchase orders, and financial/business reporting

Build strategic relationships within the community and catchment area to drive revenue

Direct and coach the League Manager, Youth League & Program Manager, and Event & Community Coordinator on program growth, marketing, and retention strategies

Design program schedules, league structures, and annual programming calendars that maximize capacity, experience, and financial results

Build relationships with schools, community groups, minor sports organizations, and local businesses

What You Bring

Diploma or Degree in Business, Recreation, Facility Management, or equivalent combination of education and experience

3–5 years of experience in sports facility management, including program marketing, food and beverage exposure, and facility maintenance

Demonstrated team leadership and development ability

Entrepreneurial sales and business development skills in a sports/recreational environment

Strong customer and client focus

Experience with the technical aspects of ice making and maintenance is an asset

Sound business acumen and understanding of how business dynamics drive results

Ability and willingness to travel between complexes within the Lower Mainland region as required

Why Canlan…