Senior Account Manager

Senior Account Manager, Client Services - Full-Time 100% Remote | Canada | Full-Time | Regular Collaboration with US & CAN-Based Clients

Our client, a fully remote strategic communications and thought leadership agency representing US-based clients, is seeking a full-time Senior Account Manager to take ownership of a growing portfolio of executive thought leadership, personal branding and strategic communications accounts.

This is a broad client-leadership position rather than a conventional account coordination role. You will operate across senior client service, strategy, project delivery, content coordination and account growth.

• Serve as a trusted day-to-day partner to CEOs, founders and other senior executives.
• Manage client and internal communication with professionalism, clarity and confidence.
• Join and help lead client calls, translating discussions into clear actions and priorities.
• Coordinate content strategies, presentations, proposals, timelines, approvals and deliverables.
• Brief and collaborate with copywriters, designers, strategists and agency leadership.
• Review work for alignment with the client’s objectives, positioning and tone.
• Draft polished client emails, summaries, presentation content and follow-up communications.
• Manage multiple accounts, competing priorities and fast-moving deadlines.
• Anticipate client needs, identify potential issues and ensure consistent follow-through.
• Identify opportunities to expand existing client relationships.
• Support tailored Linked In business-development campaigns when required.
• Use ChatGPT and Claude to improve efficiency and quality without replacing judgement, originality or the client’s authentic voice.

• 8+ years of relevant account management, client services, marketing, communications, PR, branding or related experience.
• Direct experience leading relationships with CEOs, founders, C-suite executives or senior B2B clients.
• Strong written communication, presentation and project-management skills.
• Experience with in an agency, consultancy, professional-services business or fast-moving start-up.
• Exposure to thought leadership, executive communications, content strategy, PR or Linked In programmes.
• The ability to brief and coordinate writers, designers and strategic contributors.
• Confidence managing several clients, projects and deadlines simultaneously.
• Experience using Google Workspace, Slack, Zoom, Canva, Linked In and project-management platforms.
• Strong judgement, emotional intelligence, initiative and composure under pressure.
• An entrepreneurial and adaptable approach, with a willingness to contribute beyond a narrowly defined job description.

Regular working-day overlap with US Eastern hours is required. Most client calls take place between 9:00 a.m. and 2:00 p.m. Eastern, Monday to Thursday, although full-time availability and flexibility will be required as client priorities change. Fridays are generally meeting-free and can be used for focused strategy, delivery and planning work.

• Company-provided access to advanced ChatGPT and Claude accounts is included.