UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF
CANADA'S TOP 100 EMPLOYERS FOR 2026!
Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province — including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.
Our mission is to strengthen vital connections that support people in need in our communities.
Our vision is to create a healthy, caring, and inclusive community.
How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.
For a more in-depth look into our work and programs, please visit:
ABOUT YOU:As the Telefundraiser, you are someone who can quickly build rapport over the phone and is comfortable directly asking people to donate to the cause. You promptly follow up on any outstanding inquiries and ensure a high level of customer service. You have keen initiative and if something isn’t working, you look for a way to improve it.
ABOUT THIS ROLE:Reporting to the Director, Corporate Partnerships, this role will be crucial to encouraging donations to United Way British Columbia through our workplace campaigns. Duties include following up with lapsed donors, responding to inquiries, and tracking results in our customer database. You will also be responsible for making other staff aware of any action items that result from this.
CORE RESPONSIBILITIES:- Calls lapsed donors to encourage giving for the 2026 United Way Campaign
- Provides a high level of customer service and fosters positive donor relationships
- Responds to inquiries based on script provided
- Tracks the outcomes of all calls made: number of calls, donor inquiries, etc.
- Tracks progress made against given list of required donor calls
- Makes note of any further follow-up required by staff as a result of calls
- Suggests and recommends ways to improve overall customer service or process
- Performs general office duties and services as required
- Performs other duties related to the qualifications and requirements of the job
- High school graduation
- One year of previous sales, fundraising or telemarketing experience required
- Ability to build rapport over the phone and deal with rejection without becoming discouraged
- Ability to create a connection for the donor between giving and making an impact in the community
- Must be a self-starter, use initiative and be able to work both independently and with a team
- Must be comfortable using customer databases and have experience with data entry
- Experience maintaining a high degree of client privacy
- Experience with Microsoft Office suite of products
- Proficient in English grammar, spelling and punctuation
- Ability to compose simple, clear, and concise correspondence
- Ability to build and maintain relationships with all staff
- Knowledge of general office processes and procedures
- Familiarity with the not-for-profit sector in the Lower Mainland is an asset
- Must have access to a quiet workspace, reliable phone & reliable internet
For success at UWBC and in this role, certain demonstrable characteristics will be required:
- A commitment to building healthy, caring and inclusive communities, internally and externally
- Embodying the organization’s core values to be collaborative,…
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