Patient Care Coordinator - Medicine - Royal Columbian Hospital

Salary

The salary range for this position is CAD $49.20 - $67.08 / hour

Royal Columbian Hospital is conveniently located adjacent to the Sapperton Sky Train station on the Expo Line. This makes it easily accessible by public transit for both patients and staff. Join us on an exciting project and make history. The Royal Columbian Hospital Redevelopment Project (RCHRP) is a multi-year, multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase Two

New Westminster is known for its stunning waterfront views along the Fraser River, located on the north side of the Fraser River bordering several municipalities in each direction (Burnaby, Coquitlam, Surrey, and Delta), making it the centre of the Greater Vancouver region.

• Comprehensive, 100% Employer-Paid Benefits:
  Enjoy peace of mind with full coverage.
• Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
• Benefit Portability:
  Seamlessly transfer your benefits from another HEABC employer.
• Immediate Pension Enrollment:
  Secure your future with a defined municipal pension plan from day one.
• Maternity Top-Up:
  Receive an 87% top-up during maternity leave.
• Trans Link Pass Subsidy:
  Save on commuting costs with a 50% subsidy on Trans Link passes
• Additional employee discounts and perks available
• Eligibility based on employment status

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow.

Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities.

• Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
• Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
• Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
• Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
• Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
• Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
• Acts as a point person for patients and families who have concerns or questions regarding their care; follows ups as required. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
• Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.
• Assists the Manager/Director by attending panel interviews, providing recommendations on the selection…