Veterinary Reception, Client Care, Lynn Valley Animal Hospital

Veterinary Reception, Client Care

Location:

North Vancouver, BC. Compensation: $21.00 - $25.00 per hour depending on experience and skill.

Schedule:

May include some evenings (12 pm - 8 pm) and occasional Saturdays. Minimum 2 years' experience. Lynn Valley Animal Hospital is currently welcoming an experienced Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Previous veterinary/reception experience. A confident and positive team player who can motivate others and embrace change. Strong organizational, communication, and multitasking skills.

• In this role, you will help our clients and their pets feel welcomed and appreciated!
• Provide excellent client service, manage appointments, phone calls, emails, admissions/discharges, estimates, invoicing, and payments.
• Support the Hospital Manager with AR, data tracking, inventory, ordering, and day-to-day administrative tasks.
• Train and support reception and assistant staff on CSR-related processes and procedures.
• Help develop and maintain SOPs and turn new management information into clear, practical guidance for the team.
• Help introduce new programs and initiatives by creating enthusiasm and encouraging team engagement.
• Support team celebrations and help maintain a positive, welcoming atmosphere in reception.
• Assist the veterinary team with various tasks and treatments as required.

• Minimum 2 years' experience.
• Previous veterinary/reception experience.
• A confident and positive team player who can motivate others and embrace change.
• Strong organizational, communication, and multitasking skills.

Competitive compensation that reflects your skills, experience, and the role.

• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits:
  Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources:
  Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.

Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.