AI Quality Specialist

Position: AI Quality Specialist at Super.com
Enhance customer experiences as an AI Quality Specialist with  Own the quality evaluation of AI interactions across chat and voice to ensure effective support.

This role focuses on the detailed quality assurance of AI Agents in customer support. You will evaluate interactions, identify trends impacting customer satisfaction (CSAT), and improve conversation designs. Collaborating with Operations, Product, and Engineering teams, you will ensure AI Agents provide accurate and consistent resolutions while enhancing customer trust and improving performance metrics.

Key Responsibilities:

• Review AI interactions for quality and policy adherence

• Identify trends that affect CSAT and operational performance

• Monitor AI errors and ensure resolution quality

• Analyze interactions for business and customer insights

• Collaborate with teams to enhance AI conversation behavior

Requirements:

• Degree in relevant field like Business or Data Analytics

• Experience in AI platforms and Quality Assurance

• Strong communication and analytical skills

• Familiarity with CRM and customer-facing tools

• Ability to analyze CSAT and operational data

Make an impact in AI quality assurance and customer support at
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