Quality Specialist Focused Continuous Improvement

Position: Quality Specialist Focused on Continuous Improvement
Take on a vital role as a Quality Systems Specialist at our Burnaby, BC office, focusing on ISO compliance and customer complaint management. This hybrid position plays a crucial part in maintaining our quality standards.

In this position, you’ll be the guardian of our Quality & Environmental Management System, ensuring adherence to ISO 9001 and 14001 guidelines. You will also be responsible for managing the customer complaint process, ensuring timely investigations and corrective actions are implemented. Continuous improvement will be key as you monitor KPIs across departments.

Key Responsibilities:

• Maintain and enhance QMS/EMS compliance standards

• Prepare for audits and ensure all documentation is complete

• Manage and analyze customer complaints thoroughly

• Collaborate with process owners on improving quality metrics

• Conduct internal audits to ensure system effectiveness

Requirements:

• Bachelor's degree in Engineering, Quality, or related fields

• At least 5 years of quality management experience

• Certified ISO 19011:2018 Lead Auditor

• Experience in CAPA and auditing processes

• Strong analytical and problem-solving mindset

Contribute your skills in quality systems and customer satisfaction to our team and make a significant impact.