Quality Systems Specialist

Elevate your career as a Quality Systems Specialist with LMI in Burnaby, BC. Focus on enhancing the Quality & Environmental Management System while driving customer complaint resolution and compliance with ISO standards.

This hybrid role encompasses maintaining and improving the QMS and EMS reflecting ISO 9001 and ISO 14001 standards. As a specialist, you will handle customer complaints, ensuring timely resolutions through root cause analysis and CAPA processes. Collaborating with various departments will help you drive quality performance and alignment with business objectives.

Key Responsibilities:

• Improve QMS/EMS for ISO compliance

• Manage customer complaint resolutions and investigations

• Conduct internal audits and support external ones

• Monitor quality-related KPIs and report metrics

• Train staff on QMS/EMS policies and procedures

Requirements:

• Bachelor’s degree in Engineering or Quality-related field

• Minimum 5 years in a quality role focusing on ISO standards

• Certified ISO 19011:2018 Lead Auditor

• Proven experience in CAPA management

• Strong skills in root cause analysis techniques

Join LMI's team to advance your expertise in quality systems and ensure excellence in customer satisfaction.