Maintenance & Asset Manager; Standard

Position: Maintenance & Asset Manager (The Standard )
ROLE PURPOSE   The Maintenance and Asset Manager holds full property management accountability for Connective's affordable housing portfolio, spanning owned and leased properties across BC. This includes leasing and occupancy, rent collection and accounts receivable, maintenance and vendor coordination, budgeting and capital planning, and funder compliance and reporting. The role ensures properties are fully leased, operational, and code compliant, and that the systems, vendors, budgets, and reporting structures around the portfolio meet funder and regulatory requirements.

The role supports common initiatives and capital projects that are strategically aligned to serve tenants, employees, and volunteers.
LOCATION   Burnaby, BC
STATUS   Exempt. This position is open to applicants of all genders.
HOURS     Full Time 40 hours per week
Monday to Friday, .

Note:

Occasional weekend and evening work might be required.
REPORTING AND WORKING RELATIONSHIPS     Reports and is accountable to the Senior Manager, Building Infrastructure & Asset Management.
Works closely with regional & onsite teams to coordinate portfolio-wide maintenance and capital priorities.
Participates as a member of the Connective Common Services Team.
Liaises with staff, external contractors, funders (including CMHC and BC Housing), government agencies, and members of the community as required.
KEY

ACCOUNTABILITIES   Funder Compliance and Reporting
Ensures the portfolio meets funder compliance obligations, including required certifications and periodic reporting to funding partners.
Applies the correct regulatory framework, Residential Tenancy Act (RTA) requirements to tenancy management, maintenance, inspection, and turnover practices across the portfolio.
Monitors rent increase limits and other funder-mandated thresholds, escalating compliance risks as needed.
Leasing, Tenancy & Occupancy Management
Oversees leasing activity to maintain full occupancy and minimize vacancy loss.
Coordinates move-in/move-out, unit turnover, and lease renewals or terminations.
Supports tenant onboarding, retention, and issue resolution alongside Tenant Relations Coordinators and Program Teams.
Ensures properties always remain fully operational and code compliant.
Oversees rent collection and accounts receivable, including arrears tracking and follow-up.
Issues rent-related notices in accordance with the Residential Tenancy Act.
Reconciles rent roll and AR data with Finance on a regular basis.
Asset and Capital Planning
Develops and monitors operational budgets for all properties and capital plans for owned properties, escalating significant variances in line with Connective's budget variance reporting practices.
Works with Finance on variance reporting, invoice reconciliation, and funder financial reporting submissions.
Tracks asset condition, lifecycle timelines, and capital reserve requirements across all regions.
Vendor and Contract Management
Manages vendor and contractor relationships, including service agreements, negotiations, and invoice approvals.
Coordinates with other departments as required to support portfolio operations.
Systems and Process Optimization
Optimizes and manages all property-related processes and systems, including day-to-day use of the Property Management System (PMS).
Supports the rollout and consistent adoption of standard operating procedures across teams.
Coordinates and schedules maintenance requests with internal staff members and external contractors, including after-hours and emergency response coverage across the portfolio.
Team Leadership
Manages coordinators and assistants within the infrastructure team.
Participates in continuous proactive initiatives by identifying opportunities for improvement in costs, quality, customer service,…