Senior Property Manager, Commercial

Location: New Westminster

Active Search
Our client is seeking an experienced Senior Property Manager to take overall responsibility for the day-to-day operations and performance of a two-property mixed commercial retail and office portfolio.

Commercial Real Estate
New Westminster, BC
Full-Time, Permanent
Active Search
Our client is seeking an experienced Senior Property Manager to take overall responsibility for the day-to-day operations and performance of a two-property mixed commercial retail and office portfolio.

This role will be highly focused on property operations, service delivery, stakeholder management, and overall asset performance. The ideal candidate will be a well-rounded real estate professional with strong operational instincts and the ability to navigate the complexities of high-traffic, public-facing commercial environments.

Approximately 80% of the role will be focused on operational oversight, making this an excellent opportunity for someone who may have progressed from a Building/Operations Manager background into senior property management and brings a strong understanding of building operations, security, vendors, contracts, tenant relations, and property management fundamentals.

The successful candidate will report to senior regional leadership and will have the opportunity to build and lead the property team.

This role is 100% based on-site with travel to the second site regularly.

Key Responsibilities

Assume overall accountability for the day-to-day operations, performance, and service delivery across two large-scale commercial properties.

Establish strong operational processes and standards as the properties transition into the portfolio.

Oversee building maintenance, inspections, preventative maintenance, emergency preparedness, life safety, security, and resolution of operational issues.

Provide hands‑on oversight of high‑traffic, public-facing property operations, ensuring a safe, secure, clean, and welcoming environment for tenants, customers, visitors, and the broader community.

Work closely with security providers and other operational service partners, including oversight of 24/7 security requirements.

Build effective working relationships with municipal representatives, public agencies, contractors, vendors, tenants, and other external stakeholders.

Manage vendor relationships and participate in the negotiation, renewal, and administration of service contracts to ensure quality, value, and appropriate service levels.

Oversee tenant service requirements, operational requests, lease‑related obligations, and day‑to‑day tenant relationships.

Coordinate property initiatives, building improvements, repairs, and minor capital projects from planning through completion.

Identify operational efficiencies and opportunities to improve service delivery, building performance, tenant experience, and overall asset value.

Maintain oversight of property budgets, forecasts, operating expenses, recoveries, reporting, and cost‑control initiatives.

Work collaboratively with internal stakeholders including leasing, asset management, finance, and other corporate functions.

Provide regular reporting and strategic recommendations to senior leadership regarding property operations, risks, opportunities, and performance.

Recruit, lead, develop, and provide direction to the on‑site property operations team as staffing requirements evolve.

Initially oversee a team expected to include approximately 2–3 Building Operators, an Assistant Property Manager, and an Operations Manager, with the final structure developing as the properties are fully onboarded.

Establish clear expectations, accountability, work priorities, and performance standards for the property team.

Respond effectively to escalated tenant, operational, security, and…