Customer Service Supervisor

Position: Customer Service Supervisor at Shoppers Drug Mart
Location: New Westminster

Elevate your career with Shoppers Drug Mart as a Front Store Supervisor, focusing on customer service, merchandising, and loss prevention in your community. Lead a team dedicated to excellence in health and beauty services.

In this key supervisory role, you will manage customer service functions, including cash management and team training. Your leadership ensures compliance with store policies and top-notch service, while guiding cashiers and merchandisers through best practices. Serving your community while facilitating a positive customer experience is central to this position.

Key Responsibilities:

• Oversee cashier and merchandising staff compliance

• Train team members on operational procedures

• Manage daily cash office inventory and tracking

• Resolve customer inquiries and promote CSI Survey

• Ensure store cleanliness and organization

Requirements:

• Strong problem-solving and decision-making skills

• Organized with effective time management abilities

• Proficient in computer use and product knowledge

• Familiar with health and safety compliance

• Ability to perform cash duties when required

Bring your expertise in customer service and leadership to drive success at Shoppers Drug Mart.
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